# Support inbox — Detent

> A support inbox the AI has already been through. Everything sorted, replies drafted with their sources, and nothing in the list ever moves.

Canonical: https://detentui.com/blocks/support-inbox
Last updated: 2026-11-10

## About

A support inbox the AI has already been through. Everything sorted, replies drafted with their sources, and nothing in the list ever moves.

## Details

- New conversations are sorted as you watch: each takes its label in turn, and the one line above the list says what the assistant did.
- Wherever a reply is needed there’s one waiting, written from what the assistant looked up, with those sources named under it.
- The draft streams in with every word already holding its place, so the lines never re-wrap while it writes. Then it’s yours to edit.
- Shorter rewrites it in place. Send, and the reply lands in the thread while the box says it’s done.
- A thank-you gets no draft, only a suggestion to close it. Rows never move: sorting, drafting and finishing all happen inside a row’s own space.
- Below 1152px the views fold away; below 768px the conversation opens over the list, with a way back.

## Keyboard shortcuts

| Keys | Action |
| --- | --- |
| ⌘ ↵ | Send the reply |
| E | Mark done |
| J K | Next and previous |

## Install (Pro required)

```bash
npx shadcn add @detent-pro/support-inbox
```

## Related
- [All blocks](https://detentui.com/blocks)
- [Pro](https://detentui.com/pro)